Terms of Service

You must be at least 18 years old and able to form a binding contract. If you use the Service on behalf of a firm or organisation, you represent that you are authorised to bind that entity, and “you” refers to that entity. You are responsible for the activity under your account and for keeping your credentials secure.

MatterOS is a software tool that helps legal professionals organise matters: it ingests documents and produces chronologies, summaries, extracted facts, drafts, and other work product, with sources cited back to the underlying files.

For the avoidance of doubt, MatterOS is provided solely as Software-as-a-Service (SaaS): an AI-based software product delivered electronically over the internet. It does not include any human-driven, advisory, consulting, or professional services — all features and outputs are generated by automated software and AI systems.

You agree to provide accurate registration information and to keep it current. You are responsible for all use of your account and for any users you invite. Notify us promptly at support@thematteros.com if you suspect unauthorised access.

As between you and us, you own all matters, documents, and other content you upload or create in the Service (“Customer Content”). You grant us a limited, worldwide, non-exclusive licence to host, store, process, transmit, and display Customer Content only as needed to operate and provide the Service to you, including processing it through our sub-processors.

• We do not sell your Customer Content.
• We do not use your Customer Content to train third-party or foundation AI models.
• You can export or delete your Customer Content; see our Privacy Notice.

You agree not to:

• use the Service for any unlawful purpose or in violation of any applicable law or professional rule;
• upload content you do not have the right to upload, or that infringes others’ rights;
• attempt to gain unauthorised access to, probe, or disrupt the Service or its security;
• reverse engineer, resell, or sublicense the Service except as permitted by law;
• use the Service to build a competing product, or to send spam or malware.

Certain features rely on third-party AI models accessed through our AI gateway provider. AI output is provided “as is”, may be wrong, and must be independently verified before you rely on it. You are responsible for ensuring that uploading particular content to an AI-assisted service is consistent with your confidentiality and regulatory obligations.

MatterOS is offered on paid subscription plans, billed monthly or annually, and may be offered with a free trial. Paid plans include monthly allowances (for example, AI credits and storage) described on our pricing page.

Subscriptions renew automatically at the end of each billing period using your selected payment method via Paddle, until cancelled. We (or Paddle on our behalf) may change prices or plan features; we will give reasonable advance notice of price increases, which take effect at your next renewal. Applicable taxes may be added.

If you start a free trial, you will not be charged until the trial ends. Unless you cancel before the trial ends, your subscription will automatically begin and your payment method will be charged for the plan you selected. Trials are limited to one per customer and may be modified or withdrawn at any time.

You may cancel at any time from your account settings or via Paddle. Cancellation stops future renewals; your access continues until the end of the period you have already paid for.

Except where required by applicable law, fees are non-refundable. Please review our Refund Policy, which forms part of these Terms.

The Service relies on third-party providers, including Supabase (hosting, database, authentication, and file storage), our AI gateway provider (AI model access), and Paddle (payments). Your use of the Service may be subject to those providers’ terms, and we are not responsible for third-party services.

The Service, including its software, design, and the “MatterOS” name and marks, is owned by us or our licensors and is protected by law. These Terms grant you a limited, non-transferable, non-exclusive right to use the Service; no other rights are granted.

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty regarding accuracy, reliability, or uninterrupted availability of the Service or its output. You use the Service at your own risk.

To the maximum extent permitted by law, MatterOS and its directors, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, or business. Our total aggregate liability arising out of or relating to the Service will not exceed the amounts you paid to us (or to Paddle for the Service) in the 12 months before the event giving rise to the claim.

You agree to indemnify and hold MatterOS harmless from claims, damages, and expenses (including reasonable legal fees) arising from your Customer Content, your use of the Service, or your breach of these Terms or applicable law.

We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to others or to the Service. You may stop using the Service at any time. On termination, your right to use the Service ends; we will make Customer Content available for export for a reasonable period, after which it may be deleted in line with our Privacy Notice.

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or in the Service). Changes take effect when posted, and your continued use means you accept the updated Terms.

These Terms are governed by the laws of India, without regard to conflict-of-laws rules. Subject to any non-waivable rights you have as a consumer, the courts at New Delhi, India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

Questions about these Terms? Email legal@thematteros.com.