Refund Policy

MatterOS is offered with a free trial so you can evaluate the Service before any charge. You will not be charged until the trial ends, and you can cancel at any time during the trial to avoid being charged. We encourage you to use the trial to confirm MatterOS is right for you.

If you are not satisfied with your paid subscription, you may request a full refund within 14 days of your initial purchase. This refund window applies to the first paid charge after any free trial ends. Refund requests submitted after the 14-day window are not eligible for a refund, except where required by applicable law.

You can cancel at any time from your account settings or via the link on your Paddle receipt. When you cancel:

• your subscription will not renew, and you will not be charged again;
• you keep access until the end of the billing period you have already paid for;
• if you are still within the 14-day refund window, you may also request a refund via paddle.net.

Annual plans are paid up front for the year. The 14-day refund window applies from the date of the first paid charge after any free trial ends. You may cancel an annual plan at any time to stop it renewing for the following year; access continues until the end of the paid term.

If you believe you were charged in error (for example, a duplicate charge or a charge after a timely cancellation) contact us within 30 days and we will investigate and, where a genuine error is confirmed, arrange a correction or refund through Paddle.

Nothing in this policy limits any non-waivable rights you may have as a consumer under applicable law. Where mandatory law grants you a right to a refund or to withdraw from a purchase, we honour it.

For any billing or refund question, email billing@thematteros.com, or contact Paddle directly using the details on your purchase receipt. Please include your account email and the order/receipt reference so we can help quickly.