Opening a matter step by step
- 1
Capture the enquiry
Use a form or a quick row with the person, the issue and the date.
- 2
Run checks
Do your conflict search and any identity or engagement steps your rules require.
- 3
Create the matter from the template
Choose the matter template so status, checklist and views are set.
- 4
Link the client
Select or create the client record.
- 5
Set owner and next step
Name the responsible lawyer and add the first Action with a date.
- 6
Record key dates
Add limitation or court dates you have calculated from the applicable rules.
What a good intake form asks
- Name and contact details of the person.
- Type of matter and short description.
- Other parties involved.
- Any known deadlines.
- How they were referred.
Keep it short, and do not ask for more sensitive information than you need at this stage. A form link can be forwarded, so avoid collecting anything you would not want in the wrong hands.
What stays manual
| Task | Status in MatterOS |
|---|---|
| Conflict search | Manual routine, not automated |
| Engagement letter | Draft with your own documents; the AI prompts can help |
| Deadline calculation | From the applicable rules, entered by you |
| Trust account opening | Use your accounting tools |
After the matter is open
File the first documents and set the weekly review habit.
Frequently asked questions
- Is there a one-click matter drop in MatterOS?
- No. You create a matter from a template, optionally fed by a Notion form.
- Can clients fill in the intake form?
- Yes if you share it, but think about confidentiality and spam first.
- Does the form check conflicts?
- No. Run your conflict routine separately.
- Can I customise the template?
- Yes. Edit the properties, checklist and views.
Sources
About the author
Raghav Handa trained as a lawyer, then spent years building legal technology, from enterprise legal products to custom systems for law firms.
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